BuyHome » thewingthing's Shop
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Toronto, Ontario Canada
My Store Policies
Payment Information
Paypal is the preferred method of payment. It's fast, easy to use and offers secure online ordering. All major credit cards are accepted through Paypal, and, you do not require a Paypal account in order to make a purchase; you can pay directly without registering.
Shipping Information
Your order will be sent to the address listed on your Paypal account so ensure that your shipping address is correct!
We ship three (3) times a week (except for Sundays and Canadian holidays). The approximate shipping time is 12 business days. **Please be aware that packages can be delayed by Customs (both the country of departure and the country of arrival). Any applicable import fees, taxes or duties are the responsibility of the buyer. We are not responsible for these charges and have no way of calculating what they would be. For this type of information you will need to contact your local customs agency.
All jewelry will be shipped via Canada Post Airmail. All photographic prints are shipped via Canada Post Expedited Parcel. Every item will be carefully and securely packaged and you will receive an email notification when your item has been shipped. We try to be eco-friendly, and as such we sometimes use recycled shipping materials. All jewelry items are gift boxed.
International orders are welcome. Please contact us to confirm that we ship to your country.
We ship three (3) times a week (except for Sundays and Canadian holidays). The approximate shipping time is 12 business days. **Please be aware that packages can be delayed by Customs (both the country of departure and the country of arrival). Any applicable import fees, taxes or duties are the responsibility of the buyer. We are not responsible for these charges and have no way of calculating what they would be. For this type of information you will need to contact your local customs agency.
All jewelry will be shipped via Canada Post Airmail. All photographic prints are shipped via Canada Post Expedited Parcel. Every item will be carefully and securely packaged and you will receive an email notification when your item has been shipped. We try to be eco-friendly, and as such we sometimes use recycled shipping materials. All jewelry items are gift boxed.
International orders are welcome. Please contact us to confirm that we ship to your country.
Refunds, Warranties and Exchanges
Our goal is customer satisfaction, we want you to come back and shop with us again. We know that it is difficult to tell exactly what an item is like when you cannot touch it before ordering. And, every computer monitor is different - colors will display differently. We try hard to make all of our photographs capture the color and details of everything we sell. And, we describe all of our items through our photography and through words to the best of our ability.
Anyway, here ya go:
JEWELRY RETURN POLICY:
If you are not completely satisfied with your purchase, please contact us with all of your details, and return the merchandise in its original, undamaged condition and packaging within thirty (30) days of the postmark date for an exchange or refund, minus shipping charges. Please ensure that you contact us prior to any return. Customer is responsible for return shipping and please remember to wrap and package the item securely as it may not be possible to offer a refund or replacement on goods that are damaged on a return shipment. We will process your return when we have received the item undamaged. You can also exchange the item for an item of equal value from our shop. Jewelry items may be returned due to a genuine defect in workmanship within 90 (ninety) days for replacement or refund at our discretion. However, we will not offer a replacement or refund for items exhibiting damage due to misuse, neglect, mishandling, or accidental damage.
PHOTOGRAPH RETURN POLICY
We do not accept refunds or exchanges on photographic prints as each order requires custom printing. If your order should arrive damaged we will work with you to determine the source and replace your purchase if applicable.
Anyway, here ya go:
JEWELRY RETURN POLICY:
If you are not completely satisfied with your purchase, please contact us with all of your details, and return the merchandise in its original, undamaged condition and packaging within thirty (30) days of the postmark date for an exchange or refund, minus shipping charges. Please ensure that you contact us prior to any return. Customer is responsible for return shipping and please remember to wrap and package the item securely as it may not be possible to offer a refund or replacement on goods that are damaged on a return shipment. We will process your return when we have received the item undamaged. You can also exchange the item for an item of equal value from our shop. Jewelry items may be returned due to a genuine defect in workmanship within 90 (ninety) days for replacement or refund at our discretion. However, we will not offer a replacement or refund for items exhibiting damage due to misuse, neglect, mishandling, or accidental damage.
PHOTOGRAPH RETURN POLICY
We do not accept refunds or exchanges on photographic prints as each order requires custom printing. If your order should arrive damaged we will work with you to determine the source and replace your purchase if applicable.
Additional Information
Note: We will not mark your purchase as a gift or record a lower value for your items/purchase.
Note: For hygienic reasons, earrings cannot be returned or exchanged.
Note: For hygienic reasons, earrings cannot be returned or exchanged.
